Question 1

How quickly can you respond to an emergency?

Accepted Answer

We aim to arrive within 30-60 minutes for genuine emergencies in the Glasgow area. Our 24/7 emergency line is 0141 846 5896. We're available 365 days a year, including Christmas and bank holidays.

Question 2

What counts as a plumbing emergency?

Accepted Answer

Emergencies include burst pipes, major water leaks, no heating in cold weather, gas leaks (call National Gas Emergency first on 0800 111 999), complete loss of hot water, and sewage backups. If you're unsure, call us and we'll advise.

Question 3

Do you charge extra for emergency callouts?

Accepted Answer

We have a small premium for out-of-hours callouts (evenings, weekends, and holidays), but we always quote upfront before starting work. There are no hidden fees or surprise charges.

Question 4

What should I do while waiting for an emergency plumber?

Accepted Answer

For water emergencies: turn off the main stopcock to stop water flow. For heating emergencies: turn off the boiler and gas supply if safe. Move valuables away from water and use towels to contain flooding. Take photos for insurance.

Question 5

How much does a new boiler cost in Glasgow?

Accepted Answer

New boiler installation typically costs £1,995-£3,500 depending on the boiler type, complexity of installation, and any additional work needed. We offer free surveys and quotes, and can discuss finance options for larger jobs.

Question 6

How often should I service my boiler?

Accepted Answer

Annual boiler servicing is recommended. It keeps your boiler running efficiently, maintains manufacturer warranties, and ensures safe operation. Our standard service costs £75-£90.

Question 7

Why isn't my heating working?

Accepted Answer

Common causes include low boiler pressure, thermostat issues, frozen condensate pipes in winter, airlocks in radiators, or boiler faults. We can diagnose and fix most issues same-day.

Question 8

Are your engineers Gas Safe registered?

Accepted Answer

Yes, all our heating engineers are Gas Safe registered. This is a legal requirement for anyone working on gas appliances. We can show our Gas Safe ID on request and you can verify registration online.

Question 9

Do you install heat pumps?

Accepted Answer

Yes, we're MCS certified installers for air source heat pumps. With government grants of up to £7,500 available (Boiler Upgrade Scheme), heat pumps are increasingly popular. Contact us for a free survey.

Question 10

How much does a plumber charge per hour in Glasgow?

Accepted Answer

Our hourly rate is £55-£75 depending on the type of work. However, we provide fixed quotes for most jobs so you know the exact cost before we start. Quotes are free with no obligation.

Question 11

Can you fix a dripping tap?

Accepted Answer

Yes, we fix all tap issues from drips to complete replacements. A dripping tap wastes water and money - fixing it usually takes under an hour and costs from £45.

Question 12

Do you unblock drains?

Accepted Answer

Yes, we offer professional drain unblocking using high-pressure water jetting and rodding equipment. We also provide CCTV drain surveys to identify underlying issues.

Question 13

Can you install a new bathroom?

Accepted Answer

Absolutely. We offer complete bathroom fitting including design, plumbing, electrical, tiling, and fixtures. We manage the entire project from start to finish.

Question 14

Are your electricians qualified?

Accepted Answer

Yes, all our electricians are NICEIC approved and fully qualified. We can issue all necessary certificates including EICRs (Electrical Installation Condition Reports).

Question 15

Can you install EV chargers?

Accepted Answer

Yes, we install electric vehicle charging points for homes and businesses. We're approved installers for major brands and can advise on the best solution for your needs.

Question 16

Do you do house rewiring?

Accepted Answer

Yes, we undertake full and partial house rewiring. This is often needed in older Glasgow properties with outdated wiring. We minimize disruption and can work room-by-room if preferred.

Question 17

Do you offer free quotes?

Accepted Answer

Yes, all our quotes are free with no obligation. For most jobs, we can quote over the phone or from photos. For larger projects, we'll arrange a free survey.

Question 18

What payment methods do you accept?

Accepted Answer

We accept cash, card payments, bank transfer, and can arrange finance for larger jobs. Payment is due on completion of work.

Question 19

Do you offer guarantees on your work?

Accepted Answer

Yes, all our work comes with a 12-month guarantee on workmanship. Many products (like boilers) also carry manufacturer warranties of up to 10 years.

Question 20

Can I get finance for a new boiler?

Accepted Answer

Yes, we offer finance options for boiler installations and other larger jobs. Interest-free and low-interest options are available subject to status.

Question 21

Which areas do you cover?

Accepted Answer

We cover all of Greater Glasgow including Glasgow city centre, the West End, Southside, East End, and all surrounding areas like Paisley, East Kilbride, Motherwell, Bearsden, Newton Mearns, Bishopbriggs, and more - over 22 local communities.

Question 22

Do you charge for travel?

Accepted Answer

No, there's no separate travel charge for addresses within our standard service area (roughly 15 miles from Glasgow city centre). For addresses further afield, we may add a small travel supplement - always quoted upfront.

Question 23

Can you work on commercial properties?

Accepted Answer

Yes, we work with businesses, landlords, and commercial properties as well as residential. We offer maintenance contracts for landlords and property managers.

Frequently Asked Questions

Emergency Services

Boilers & Heating

Plumbing Services

Electrical Services

Pricing & Payment

Service Area

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